FAQ

ITEM

Do you custom make enamel pins?

  • We sure do, reach out to us at hotfirepins@gmail.com and we can discuss the design you are interested in and we'll get you the pricing breakdown.

What's the difference between hard and soft enamel pins?

  • Hard enamel pins are fully coated, meaning their surface is a smooth and shiny surface.
  • Soft enamel pins have indentations around their trim. So you can feel the grooves around the trim.

Which is better?

  • It's personal preference, some people appreciate the look and feel of soft enamel pins while others prefer having a hard enamel pin. Try getting one of each type to experience the difference yourself.

RETURNS & EXCHANGES

Basic Refund Policy

  • All of our items have a 30 day refund guarantee. If you don't like the item or it is defective we will either replace it at no cost to you, or you can send it back to us for a full refund.
  • You have 30 days to exchange your item.
    • Please Note: Customer pays return shipping on exchanges. You can ship back to us any way you like. If you have a question about your return, contact us at hotfirepins@gmail.com

    SHIPPING

    How much is shipping?

    • Our Standard Worldwide Shipping is free

    Do you ship internationally?

    • Yes, we ship internationally completely free.

      How long does it take for an order to arrive?

      • This depends on the product ordered. It typically takes about 1-3 weeks to have your order processed, shipped, and delivered. All of our shipments come with tracking numbers for your ease of mind. 
      • Upon checking out you will be redirected to a page with the order confirmation and you can check the status of the order and the location of it too. 
      • If you're still not sure, just email us. We're happy to help!

      I ordered 2+ items, but only received one... where's my order?

      • We ship from multiple distribution locations. When you order multiple items at a time, they may be shipped separately to reduce shipping costs and improve deliver times. You may receive one item before the next. Don't worry if you don't receive all of your items at once… they are on the way. 

        STILL HAVE QUESTIONS?

        • Sure, no problem! Just email us at hotfirepins@gmail.com and we'll get back to you right away.